Recent General Posts

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties named Kentucky Franchise of the Year!

3/7/2018 (Permalink)

In this photo, the owners: Mike Parsons, Julie Roberts, and Tony Roberts, accept the award for 2017 Kentucky SERVPRO Franchise of the Year!

This week, our owners traveled to Gatlinburg, Tennessee for a SERVPRO conference. At the conference, they were named the 2017 Kentucky SERVPRO Franchise of the Year! There are over 25 SERVPRO’s throughout Kentucky so to be named the top tier was an extreme honor.

Our team worked through storms and burst pipes working long hours to bring our customers the best service possible. We have a dedicated team of office, production, and marketing members that work tirelessly throughout the year to make our franchise shine!

Our owners were congratulated by the other SERVPRO’s franchises at the meeting, and they were grateful to have won such a prestigious honor from the best in the business!

Here at SERVPRO we want to make your disaster “Like it never even happened.” Remember, we are Here to Help 24/7/365!

The SERVPRO girls take Birmingham –again!

2/14/2018 (Permalink)

The marketing team all the way from Richmond to Birmingham!

SERVPRO® of Madison, Rockcastle, Garrard, & Lincoln Counties are continually dedicated to serving their customers in the best way possible. We have our teams in training, and send them to other cities or states for training, as much as possible so we can bring our customers the best. At the end of January, we sent our marketing team to Birmingham, Alabama.

Morgan, Kelsey, Ashley, and Amber all trained for three days on all things SERVPRO. The team sat in on a lecture with the head of our trainership and learned about the best new practices in marketing. The girls visited the products warehouse where they learned about the newest products to hit the SERVPRO shelves. They are even more prepared to bring their customers the best of the best of SERVPRO.

The team came back to Richmond and Berea with new and improved SERVPRO knowledge to be able to help our customers in the best way possible.

As you know, we are always #HeretoHelp!

SERVPRO Now Offers GREAT Financing Terms for Customers

4/10/2017 (Permalink)

SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties is very happy to announce that we now offer financing solutions for our customers through our new corporate partner, GreenSky Financing. We at SERVPRO realize that damages to your property, either it be residential or commercial, never come at a GOOD time.  Some times we are prepared, sometimes we aren’t…. so while SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties helps make your property damage “Like It Never Even Happened,” we can take some of the pressure of financing the job off as well.  Low monthly payments, competitive finance charges, and quick approvals (same day in most cases) allows us to let our customers rest assured that their property is being taken care of, as well as the payment.  Financing terms are available for a variety of services- from deductibles, non-coverage on insurance claims, or even just a home remodel.  Ask your service representative today how SERVPRO and Greensky can help you today!

Spring Time Can Bring Rain Showers and Storms

3/22/2017 (Permalink)

SERVPRO® of Madison, Rockcastle, Garrard & Lincoln Counties is prepared and ready 24/7 for any storm/water damage you may experience during this time

Spring time in Kentucky is the start of warmer weather and nature blooming back to life.  But, spring time also means that rain showers and storms will be here as well.  SERVPRO® of Madison, Rockcastle, Garrard & Lincoln Counties is prepared and ready 24/7 for any storm or water damage you may experience during this time. 

Our technicians are extensively trained and are here to help whether you experience roof damage, flooding, or sump pump failure.  If you need emergency water removal, drying equipment or even tarping or board up services, call your local heroes at SERVPRO® of Madison, Rockcastle, Garrard & Lincoln Counties.

We specialize in both residential and commercial needs; no service call is too little or too large for our team.  Utilizing a company like SERVPRO® of Madison, Rockcastle, Garrard & Lincoln Counties gives you the peace of mind that you will get a team of knowledgeable technicians, dedicated to customer service and excellence 24 hours a day, 7 days a week.  We are locally based with local employees – our communities are not just places we work, but places we live. 

Your neighborhood SERVPRO® is there for you should you need any assistance this spring!

For Immediate Service in Madison, Rockcastle, Garrard & Lincoln Counties, Call SERVPRO!

8/30/2016 (Permalink)

We provide immediate service day or night!

SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties provides 24-hour emergency service and is dedicated to being faster to any-sized disaster in your area! We can respond immediately to your emergency and have the expertise to handle your restoration or cleaning needs.

  • 24-Hour Emergency Service
  • Faster to Any-Sized Disaster
  • Highly Trained Restoration Technicians
  • A Trusted Leader in the Restoration Industry
  • Locally Owned and Operated
  • Advanced Restoration and Cleaning Equipment 

Have Questions? Call Us 24/7 – 859-623-0000

Residential Services

Whether your home needs emergency flood damage or your upholstery cleaned, you can depend on us.  Our technicians have extensive cleaning and restoration training and can make your property look its best. Learn more about our residential services:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Mold Remediation
  • Storm Damage Restoration
  • Cleaning Services
  • Building/Reconstruction Services

Commercial Services

There's never a convenient time for fire or Water damage to strike your commercial property. Every hour spent cleaning up is an hour of lost revenue and productivity. So when the need arises for professional cleaning or emergency restoration services we have the training and expertise to respond promptly with highly trained technicians to get your property back to business. Learn more about our commercial services.

  • Commercial Water Damage Restoration
  • Commercial Fire Damage Restoration

SERVPRO Franchises Take Away Top Honors at 2016 Convention in Las Vegas

8/11/2016 (Permalink)

Keep up our #ServproSummerOfSelfies social media campaign on a red carpet in Las Vegas.

The SERVPRO ownership team, consisting of Tony and Julie Roberts and Mike Parsons, returned from Las Vegas last month after a week of celebrating the accomplishments of their franchises at the 2016 SERVPRO National Convention.  Held at the MGM Grand, Tony, Julie, and Mike took the very hot week (up to 120 degree temperatures) to learn more about our new Operating Software enhancements, increasing customer service rankings, new advancements in water and fire damage cleaning and equipment, as well innovative sales tactics to keep our insurance clients and property managers thinking of the SERVPRO brand.

Ironically while visiting the typically hot and dry town, terrible rain storms flooded the streets, even causing the airport to delay flights.  “I received a flood warning notification on my phone” said Tony Roberts, “and naturally thought it was for Richmond or Berea flooding, and it turned out it was for Las Vegas.”  Then while heading to the room, a leak in the ceiling of the casino caused a small water damage in the slot machine area.  “It’s like they knew SERVPRO was in town!”

The Roberts and Parsons celebrated another year of superior performance at the Awards Banquet.  Their franchises again ranked in the top 100 performers, of over 1600 franchises in the United States and Canada.  They also held on to their spot in the Top Storm Team Volume Producers of all time.  “We are extremely blessed with a great team, a passion for the industry, and the opportunity to help people when they need it most,” said Julie, “the fact that we are continually recognized as being the top performers in our system is just icing on the cake.”

SERVPRO Convention in 2017 is being held in Seattle, and Tony, Julie, and Mike said they plan on taking away top honors again next year.  “This year we’ve been afforded the opportunity to help a lot of people with fire, water and mold damage in Central Kentucky and beyond,” said Mike, “we just keep making it a priority to help those people who need it most, and our customers just keep coming back and spreading the word of our quality work.”

IICRC Certified Firm

7/27/2016 (Permalink)

We are an IICRC Certified Firm

SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties

SERVPRO of Madison, Rockcastle, Garrard & Lincoln Counties specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Named to Entrepreneur's Top 10 Franchise List for 7th Consecutive Year

1/14/2016 (Permalink)

SERVPRO® Named to Entrepreneur’s Top 10 Franchise List

for 7th Consecutive Year

Cleanup and restoration franchisor retains top ranking in restoration services category and climbs to #4 ranking overall in the 2016 Franchise 500 rankings

Berea, KY (Grassroots Newswire) 1/14/2016 - SERVPRO®, a cleanup and restoration franchise company, maintains its hold on the top ranking in the Restoration Services industry for the 13th consecutive year and moves up to the number four spot overall in the 2016 Franchise 500 rankings from Entrepreneur magazine.* This is the seventh consecutive year SERVPRO has been included in the magazine’s Top 10 list, standing out in a group of more than 951 franchises that qualified for inclusion in the list.

Entrepreneur magazine’s Franchise 500 selection process** uses "objective, quantifiable measures of a franchise operation" to help would-be entrepreneurs identify franchise investment opportunities. Some of the most important factors considered by Entrepreneur in developing the list each year are "financial strength and stability, growth rate and size of the system."

"It’s exciting to be part of a dynamic organization that continues to grow and strives to always provide superior support for its franchisees, and by extension its customers," said Julie Roberts, owner of SERVPRO of Madison, Rockcastle, Garrard, & Lincoln Counties. "The recognition that the company earns year after year in this prestigious list is confirmation of a commitment to excellence that starts at the top and is evident in the service that each franchisee provides to each and every customer."

According to Roberts, a number of differentiators set SERVPRO apart from the competition and fuel the attractiveness of the company to both existing franchisees and would-be entrepreneurs looking for a strong business opportunity. Key among these are:

? SERVPRO’s strength as a brand with a national footprint, wide-spread market penetration, laser-focused brand messaging, and the ability to create national partnerships with organizations such as the PGA TOUR and the American Red Cross.

? SERVPRO’s commitment to being a learning organization, which keeps training and support at the forefront of the company’s culture and philosophy of success and helps franchisees plan, track, and deliver best-in-class services to consumers.

? SERVPRO’s focus on continued development and support for proprietary software and systems to allow the company’s operational capacity to keep pace with an aggressive growth strategy.

Sue Steen, SERVPRO Industries, Inc., chief executive officer, adds, "One of the potential pitfalls of growing too quickly is outpacing your capacity to train and support the franchisees. SERVPRO® is a conservative company, and early on we took the time to build a strong system and put the building blocks in place to support growth without sacrificing support to our franchisees."

"Today," Steen continues, "as a mature franchise organization with more than 1,700 locations under a single brand, recognition like this makes it clear we are reaping the rewards of having laid a solid foundation and a framework to handle quick growth. As our brand continues to grow, we will continue our winning strategy of supporting and improving upon our infrastructure and investing resources in training and support."

SERVPRO® specializes in fire and water cleanup and restoration services, helping both commercial and residential customers recover from property damage emergencies "Like it never even happened." For more information about SERVPRO® please visit



Founded in 1967, the SERVPRO® Franchise System is a national leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar losses. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.